Frequently Asked Questions

Everything you need to know about shopping with ZAPDRESS

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days, while express shipping options are available at checkout for delivery within 2-3 business days.

What is your return policy?

We offer a 30-day return policy for all unworn items with original tags attached. Please visit our returns portal to initiate a process and receive a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.

Which payment methods do you accept?

ZAPDRESS accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options including Klarna and Afterpay.

Can I track my package in real-time?

Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress.

Do you ship internationally?

Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.